Refund policy

Bruce's Sales & Leasing leases merchandise through lease-purchase agreements signed with our stores. Nothing is sold or charged through our website, so returns, cancellations, and refunds are handled by your local store under your lease-purchase agreement.

Returns

Your lease-purchase agreement explains your right to return leased merchandise and end your lease. To start a return, contact the store where you signed your agreement. You can find your store's phone number on our Locations page. Your store will let you know how and when the merchandise will be returned.

Cancellations

Checking availability, sending a lease request, or applying online is not an order, and nothing is charged. To cancel a request or application before you sign a lease, contact your local store. Once you sign a lease-purchase agreement, cancellation is governed by that agreement.

Damages and issues

Please inspect your merchandise when it is delivered. Contact your local store right away if an item is defective, damaged, or not the item you leased, so we can evaluate the issue and make it right.

Refunds

Because nothing is charged through our website, there are no online orders to refund. Questions about payments on your lease, including payments made through our online payment portal, are handled by your local store under your lease-purchase agreement.

Questions

For any return, cancellation, or refund question, contact your local store. Store phone numbers are on our Locations page, or you can reach us through our Contact page.